# koolkrew-2

> Public Help Center articles for koolkrew-2.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Product options menu is missing with luggage tags/keyrings etc..](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/product-options-menu-is-missing-with-luggage-tagskeyrings-etc-875759.md): If any of the luggage tags, keyrings, or other items on our website do not display a 'product options' menu for customisation or quantity break, please inform us by sending an email to orders@koolkrew.com We will make every effort to correct this iss
- [I can’t find an Airline/Airport. When will it become available?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/i-can%E2%80%99t-find-an-airlineairport-when-will-it-become-available-875760.md): We are always adding new airlines and travel related theme products to our collections. Got a suggestion? Send us the 3-letter code of the airport or the airline that you want to see produced. If you cannot find your company on our website please ema
- [Steel cable loops for our metal tags](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/steel-cable-loops-for-our-metal-tags-875761.md): All our metal luggage tags come with free steel cable loops so you do not need to buy these separately. However if you need additional cable loops we have a variety of colours here you can purchase on our website: https://www.koolkrew.com/collections
- [Can I design your products online?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/can-i-design-your-products-online-875764.md): Yes you can now make and preview your own designs online using our latest 'Design Online' software. We have a variety of gifts and products you can design online including the full range of our popular luggage tags. We are always adding new products
- [Why do you print the koolkrew logo on your products?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/why-do-you-print-the-koolkrew-logo-on-your-products-875766.md): We strive hard to produce the best possible quality for our customers and therefore, as with any company, we are entitled to add our logo to our products. We consider the mark of the Kool Krew logo as a sign of our pride in our brand.
- [Do you ship internationally?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/do-you-ship-internationally-875767.md): Yes! We ship worldwide! For international orders under $100, shipping can take 5-20 business days depending on location. Please note that customs fees (taxes, duties, processing fees, brokerage fees, etc.) may apply for international shipments exclud
- [Do you offer free shipping?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/do-you-offer-free-shipping-875768.md): We offer free domestic UK shipping for order value over £50.
- [I placed my order! When will it be shipped?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/i-placed-my-order-when-will-it-be-shipped-875769.md): Please note that customised orders require up to 7 working days for processing. Processing times are in addition to delivery times. Please check our Delivery Page for more information. For UK customers ‘Next Day Delivery’ applies only to non-customis
- [Shipping address/contact details change](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/shipping-addresscontact-details-change-875771.md): If you need to change your shipping address, please let us know as soon as possible, preferably within 2 hours of your purchase, so we can update this in our database. Alternatively, you can send us an email to orders@koolkrew.com . Our email AI Agen
- [Request an invoice, VAT/Tax documents for Customs in your country](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/request-an-invoice-vattax-documents-for-customs-in-your-country-875772.md): You should receive an order confirmation email shortly after placing your order. If you also need an invoice or VAT/TAX documentation for customs clearance in your country or for your records, please email us at orders@koolkrew.com. We will do our be
- [Do I have to pay customs, duties or tariffs?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/do-i-have-to-pay-customs-duties-or-tariffs-875773.md): International shipments are generally subject to customs fees (taxes, duties, processing fees, brokerage fees, etc. excluding EU countries). If you are from outside the UK, your order may be charged by your country’s customs office, according to it'
- [EU Countries Taxes + Custom Charges](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/eu-countries-taxes-+-custom-charges-875775.md): If you reside in any of the EU member states you do not have to pay any taxes or Custom fees to receive your goods as long as your order value is below 150 Euros. Koolkrew LTD is enrolled in the EU IOSS Tax System which means we collect all the EU co
- [Can I expedite my order?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/can-i-expedite-my-order-875776.md): For orders within the UK/EU we offer the following shipping methods:. Royal Mail Track UK Special Delivery Next Day (1 business day): Once the order ships, the delivery will be made the next business day. Royal Mail EU Postal Tracking (5-7 business
- [Norway VAT Tax](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/norway-vat-tax-1061401.md): Please note that we are not VOEC-registered and therefore we do not collect VAT tax on behalf of the Norwegian Government. If you make a purchase on our website your order may be be subjected to tax, custom and handling fee by Norwegian Customs ( Tol
- [How long does it take to process my order?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/how-long-does-it-take-to-process-my-order-875782.md): Most non customised items will be shipped within 1-3 days. If you have ordered a personalised item please allow 4-7 days for processing as we hand make all of these items in-house and they have to go through a rigid production process. Please note th
- [Can I add items to my order?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/can-i-add-items-to-my-order-875784.md): Once your order is submitted, we are not able to add an item to it. If the order hasn’t been processed, you can cancel the order and submit a new one with the items you desire. Contact us at info@koolkrew.com to check if the order has been processed
- [Can I change or cancel my order?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/can-i-change-or-cancel-my-order-875785.md): As long as your order has not been processed or shipped, we can make changes to it or cancel it. It really depends on the demand but we will do everything we can to make it happen. Please note that we cannot accept cancellation, changes or returns on
- [I received a wrong product/ product with a defect.](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/i-received-a-wrong-product-product-with-a-defect-876793.md): If you received a wrong product or an item with a defect, please send an email to orders@koolkrew.com with your order number, a quick description of the issue and a couple of pictures to illustrate the case. Unfortunately, printing (custom items) and
- [How do I return my product?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/how-do-i-return-my-product-876795.md): If you did not like the non personalised product you ordered or you want to try a different size or style? We got you covered. All products must be returned with original packing and in original condition.The return or exchange shipment must have a t
- [Does TrackYa The Luggage Tracker require a subscription?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/does-trackya-the-luggage-tracker-require-a-subscription-889587.md): Every TrackYa includes a 1 year service plan. After the 1st year in order to continue using the 4G worldwide tracking, TrackYa requires a subscription of £40 per year.
- [What is the 1 Year Warranty?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-is-the-1-year-warranty-889589.md): We are confident that you will love your TrackYa, but if for any reason you are not happy, you can return it within 30 days, no questions asked. TrackYa also comes with a 1 year Manufacturer's Warranty, in case any manufacturing defect occurs within
- [What technology does TrackYa use?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-technology-does-trackya-use-889590.md): TrackYa combines GSM, WiFi and Bluetooth technology. We connect with your TrackYa device through GSM or Cell-Tower Connected Technology to ask its location, anywhere in the world. The device then combines Cell Towers and WIFI hotspots triangulation t
- [How long does the battery last?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/how-long-does-the-battery-last-889591.md): On average TrackYa battery lasts 6 flights depending on usage. Every time that TrackYa moves, it looks for cell tower and Wi-Fi signals to determine it’s location. If TrackYa is in a populated area, it will read a signal very quickly, using minimal a
- [How long do I need to charge my Trackya?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/how-long-do-i-need-to-charge-my-trackya-889592.md): Trackya is equipped with an 850 mAh battery that can take up to 3 hours to get fully charged but depending on your country wattage it can be as quick as 45 minutes. The device led indicator will blink a red light when it's charging, and a steady gree
- [Can I charge my Trackya using any USB port. For example my laptop?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/can-i-charge-my-trackya-using-any-usb-port-for-example-my-laptop-889593.md): Yes you can. But we recommend the first charge to be done using a wall power source.
- [What is TrackYa's size?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-is-trackyas-size-889594.md): TrackYa measures 11 cm x 6 cm approx.
- [Is TrackYa compliant with the FAA regulations about lithium batteries?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/is-trackya-compliant-with-the-faa-regulations-about-lithium-batteries-889595.md): Yes. TrackYa is compliant with the FAA regulations. We at TrackYa are permanently looking out for the latest security updates from all the different organizations that regulate air travel. TrackYa uses a 2.59 Watt-hour (720 mAh) battery, which is way
- [What is Trackya smart tag?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-is-trackya-smart-tag-889588.md): Trackya Smart Tag is a unique ID system that helps provides a safety net for your lost property. A Smart Tag is the tag or label within which the digital facilitation for the Lost & Found connection is placed.REGISTER-FIND-CONTACTREGISTER: Register y
- [Do I have to pay for the ‘Lost & Found service?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/do-i-have-to-pay-for-the-%E2%80%98lost-and-found-service-889596.md): When you buy any product from us you will automatically receive a 12 month membership. After your twelve months have expired, you have the option to extend for a further twelve months for £19.99. However, each time you buy another product from us, yo
- [What do I get for my yearly membership?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-do-i-get-for-my-yearly-membership-889597.md): • Unlimited use of our Lost & Found platform.• Your travel tags and security labels will be logged with the SITA World Tracer System. More than 90% of airports and airlines are members of SITA and because you will also become a member, this greatly e
- [Does the finder of my item need to have access to our website database?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/does-the-finder-of-my-item-need-to-have-access-to-our-website-database-889598.md): No, all they will need to do is scan the QR or NFC code on your lost item and they will be presented with a contact page to enter their details and a short 'found' message to be sent to you. Your item will also have a World Tracer number which is con
- [How will the finder of my item contact me?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/how-will-the-finder-of-my-item-contact-me-889599.md): After the finder has been directed to your online contact form they will see your personal message about your lost item. Here, the finder will have the opportunity to report your item found and include their details. You will be immediately notified
- [Is my personal information secure?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/is-my-personal-information-secure-889600.md): Yes! Your personal information registered on our Database is secure. That information will not be seen on your Smart Tag or shared with anyone. Our platform allows you to be contacted by the finder via our database and then it’s up to you how much in
- [Why is this better than a Standard Luggage Tag?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/why-is-this-better-than-a-standard-luggage-tag-889642.md): We put various forms of identification onto our luggage and other items so that in the event of becoming separated from those items, it will be clear to the finder to whom those items belong. The disadvantage with the current system is that in order
- [Will I be able to track my bag or item online?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/will-i-be-able-to-track-my-bag-or-item-online-889643.md): No, this is not a track-able device. See our ‘Trackya The Luggage Tracker’ if you are looking to track any of your belongings in real time.
- [What is an NFC Tag?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-is-an-nfc-tag-889644.md): Near Field Communication (NFC) is a short-range wireless connectivity technology that uses magnetic field induction to enable communication between devices when they're touched together, or brought within a few centimetres of each other. The technolo
- [What if the user doesn't have an NFC reader](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-if-the-user-doesnt-have-an-nfc-reader-889645.md): No worries! We have a QR reader built into our products application so anyone with a Smart Device can use it.
- [What is Sita World Tracer?](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/what-is-sita-world-tracer-889646.md): World Tracer is a baggage tracing system operated by SITA and used by more than 90% of the world’s airlines and airports. It enables airlines and airports around the world to promptly identify lost, misplaced or delayed baggage. As we are a member of
- [Summer Break Season Opening Hours](https://koolkrew-lrced4mkv1a.gorgias.help/en-US/festive-season-opening-hours-1098734.md): Summer Break Season Update. Our Production Team will be entirely offline during this period. Please review how this temporary closure affects your orders: