Yes you can now make and preview your own designs online using our latest 'Design Online' software. We have a variety of gifts and products you can design online including the full range of our popular luggage tags. We are always adding new products

Yes you can now make and preview your own designs online using our latest &apos;Design Online&apos; software.We have a variety of gifts and products you can design online including the full range of our popular luggage tags.We are always adding new products please check back or sign up to our newsletter for regular updates.If you are unable to create your own design and you want our Design Team to come up with a fantastic design for your custom product, we can do this for you for a fee of &#xA3;20. Please allow 5-7 working days for the design to be completed.Please send your request for new design to <a href="mailto:sales@koolkrew.com">sales@koolkrew.com</a>&#xA0;and we will get started on your project.

Can I design your products online?

We strive hard to produce the best possible quality for our customers and therefore, as with any company, we are entitled to add our logo to our products. We consider the mark of the Kool Krew logo as a sign of our pride in our brand.

We strive hard to produce the best possible quality for our customers and therefore, as with any company, we are entitled to add our logo to our products. We consider the mark of the Kool Krew logo as a sign of our pride in our brand. &#xA0;

Why do you print the koolkrew logo on your products?

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How To Order Customised Products Online?

Product options menu is missing with luggage tags/keyrings etc..

I can’t find an Airline/Airport. When will it become available?

Steel cable loops for our metal tags

Product Information

Do you ship internationally?

Do you offer free shipping?

I placed my order! When will it be shipped?

Shipping address/contact details change

Request an invoice, VAT/Tax documents for Customs in your country

Do I have to pay customs, duties or tariffs?

EU Countries Taxes + Custom Charges

Can I expedite my order?

Norway VAT Tax

About Shipping

How long does it take to process my order?

Can I add items to my order?

Can I change or cancel my order?

I received a wrong product/ product with a defect.

My Order

How do I return my product?

Returns/Exchange

Does TrackYa The Luggage Tracker require a subscription?

What is the 1 Year Warranty?

What technology does TrackYa use?

How long does the battery last?

How long do I need to charge my Trackya?

Can I charge my Trackya using any USB port. For example my laptop?

What is TrackYa's size?

Is TrackYa compliant with the FAA regulations about lithium batteries?

The Luggage Tracker

What is Trackya smart tag?

Do I have to pay for the ‘Lost & Found service?

What do I get for my yearly membership?

Does the finder of my item need to have access to our website database?

How will the finder of my item contact me?

Is my personal information secure?

Why is this better than a Standard Luggage Tag?

Will I be able to track my bag or item online?

What is an NFC Tag?

What if the user doesn't have an NFC reader

What is Sita World Tracer?

Trackya Smart Tag

Koolkrew App FAQS

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