Do I have to pay customs, duties or tariffs?Updated 6 months ago

International shipments are generally subject to customs fees (taxes, duties, processing fees, brokerage fees, etc. excluding EU countries). If you are from outside the UK,  your order may be charged by your country’s customs office, according to it's policy.

These costs are not included in the shipping charges and are your responsibility. We do not issue any type of refunds for customs fees and for shipping unless you reside in an EU country.

If you decide you do not want to pay the taxes or tariffs, you can refuse and return the item received by customs. A refund or store credit will be issued after deducting the original shipping fee and additional fees the return process may require.

We do not have a way of estimating customs fees, taxes, duties, etc. And we do not have control over the customs authorities in your country, so if you have specific questions about those charges, please, contact your local Customs office for additional information.