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About Shipping

Do you ship internationally?

Yes! We ship worldwide! For international orders under $100, shipping can take 5-20 business days depending on location. Please note that customs fees (taxes, duties, processing fees, brokerage fees, etc.) may apply for international shipments exclud

Do you offer free shipping?

We offer free domestic UK shipping for order value over £50.We offer free USA shipping for order value over $100.We offer free shipping to EU euro zone countries for order value over €100.

I placed my order! When will it be shipped?

Please note that customised orders require up to 7 working days for processing. Processing times are in addition to delivery times. Please check our Delivery Page for more information. For UK customers ‘Next Day Delivery’ applies only to non-customis

Where do you ship from?

All our products are hand made with love and shipped from our studio in London, U.K.

How much is shipping?

Shipping prices will vary based on the items you have in your cart. Start adding the items you would like to purchase to your cart and the page will give you the shipping rates. You will also be able to check the shipping rate once you proceed to che

Do I have to pay customs, duties or tariffs?

International shipments are generally subject to customs fees (taxes, duties, processing fees, brokerage fees, etc. excluding EU countries). If you are from outside the UK,  your order may be charged by your country’s customs office, according to it'

EU Countries Taxes + Custom Charges

If you reside in any of the EU member states you do not have to pay any taxes or Custom fees to receive your goods as long as your order value is below 150 Euros. Koolkrew LTD is enrolled in the EU IOSS Tax System which means we collect all the EU co

Can I expedite my order?

For orders within the UK/EU we offer the following shipping methods:. Royal Mail Track UK Special Delivery Next Day (1 business day): Once the order ships, the delivery will be made the next business day. Royal Mail EU Postal Tracking  (5-7 business

Norway VAT Tax

Please note that we are not VOEC-registered and therefore we do not collect VAT tax on behalf of the Norwegian Government. If you make a purchase on our website your order may be be subjected to tax, custom and handling fee by Norwegian Customs ( Tol