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About Shipping

Do you ship internationally?

Yes! We ship worldwide! For international orders under $100, shipping can take 5-20 business days depending on location. Please note that customs fees (taxes, duties, processing fees, brokerage fees, etc.) may apply for international shipments exclud

Do you offer free shipping?

We offer free domestic UK shipping for order value over £50.We offer free USA shipping for order value over $100.We offer free shipping to EU euro zone countries for order value over €100.

I placed my order! When will it be shipped?

Please note that customised orders require up to 7 working days for processing. Processing times are in addition to delivery times. Please check our Delivery Page for more information. For UK customers ‘Next Day Delivery’ applies only to non-customis

Shipping address/contact details change

If you need to change your shipping address, please let us know as soon as possible, preferably within 2 hours of your purchase, so we can update this in our database. Alternatively, you can send us an email to [email protected] . Our email AI Agen

Request an invoice, VAT/Tax documents for Customs in your country

You should receive an order confirmation email shortly after placing your order. If you also need an invoice or VAT/TAX documentation for customs clearance in your country or for your records, please email us at [email protected]. We will do our be

Do I have to pay customs, duties or tariffs?

International shipments are generally subject to customs fees (taxes, duties, processing fees, brokerage fees, etc. excluding EU countries). If you are from outside the UK,  your order may be charged by your country’s customs office, according to it'

EU Countries Taxes + Custom Charges

If you reside in any of the EU member states you do not have to pay any taxes or Custom fees to receive your goods as long as your order value is below 150 Euros. Koolkrew LTD is enrolled in the EU IOSS Tax System which means we collect all the EU co

Can I expedite my order?

For orders within the UK/EU we offer the following shipping methods:. Royal Mail Track UK Special Delivery Next Day (1 business day): Once the order ships, the delivery will be made the next business day. Royal Mail EU Postal Tracking  (5-7 business

Norway VAT Tax

Please note that we are not VOEC-registered and therefore we do not collect VAT tax on behalf of the Norwegian Government. If you make a purchase on our website your order may be be subjected to tax, custom and handling fee by Norwegian Customs ( Tol