💬 Live Chat

Monday – Friday 09:00 – 18:00

📞 Telephone

Back to Store

koolkrew

<p data-start="68" data-end="322" id="isPasted"><strong data-start="68" data-end="96"><span style="font-size: 18px;"> Summer Break Season Update</span></strong></p><div data-sfc-cp data-sfc-root="ep" data-hveid="CAAIBhAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;" id="isPasted">Our studio will be taking our annual summer break from <strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Thursday 20th August 2026 to Friday 4th September 2026</strong>.</div><p>Our Production Team will be entirely offline during this period. Please review how this temporary closure affects your orders:</p><ul data-sfc-root="ep" data-ved="2ahUKEwjo8PW9yK2WAxV3QkEAHaRqJ6IQ-7AUegYIAAgJEAA" data-hveid="CAAICRAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><li data-sfc-cp data-sfc-root="ep" data-hveid="CAAICRAB" data-complete="true" data-sae data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><span data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Custom &amp; Personalised Items:</strong> Production halts during the break. We will carefully process and ship these orders starting <strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Friday 4th September 2026</strong> upon our return.</span></li><li data-sfc-cp data-sfc-root="ep" data-hveid="CAAICRAC" data-complete="true" data-sae data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><span data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Standard Items:</strong> Orders for non-custom products, including <strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">lanyards and embroidered keyrings</strong>, are unaffected. They will continue to ship within <strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">1&#x2013;3 business days</strong> (excluding public holidays).</span></li></ul><div data-sfc-cp data-sfc-root="ep" data-hveid="CAAIChAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Thank you for your understanding and ongoing support. We wish you a fantastic and joyful summer holiday season! &#x2728;</div><p><br></p><div data-sfc-cp data-sfc-root="ep" data-hveid="CAAICxAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Best regards,</div><div data-sfc-cp data-sfc-root="ep" data-hveid="CAAIDBAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">The Koolkrew Team</strong></div>

Summer Break Season Update. Our Production Team will be entirely offline during this period. Please review how this temporary closure affects your orders:

Summer Break Season Opening Hours

Opening Hours

Product options menu is missing with luggage tags/keyrings etc..

I can’t find an Airline/Airport. When will it become available?

Steel cable loops for our metal tags

Product Information

Can I design your products online?

Why do you print the koolkrew logo on your products?

How To Order Customised Products Online?

Do you ship internationally?

Do you offer free shipping?

I placed my order! When will it be shipped?

Shipping address/contact details change

Request an invoice, VAT/Tax documents for Customs in your country

Do I have to pay customs, duties or tariffs?

EU Countries Taxes + Custom Charges

Can I expedite my order?

Norway VAT Tax

About Shipping

How long does it take to process my order?

Can I add items to my order?

Can I change or cancel my order?

I received a wrong product/ product with a defect.

My Order

How do I return my product?

Returns/Exchange

Does TrackYa The Luggage Tracker require a subscription?

What is the 1 Year Warranty?

What technology does TrackYa use?

How long does the battery last?

How long do I need to charge my Trackya?

Can I charge my Trackya using any USB port. For example my laptop?

What is TrackYa's size?

Is TrackYa compliant with the FAA regulations about lithium batteries?

The Luggage Tracker

What is Trackya smart tag?

Do I have to pay for the ‘Lost & Found service?

What do I get for my yearly membership?

Does the finder of my item need to have access to our website database?

How will the finder of my item contact me?

Is my personal information secure?

Why is this better than a Standard Luggage Tag?

Will I be able to track my bag or item online?

What is an NFC Tag?

What if the user doesn't have an NFC reader

What is Sita World Tracer?

Trackya Smart Tag

Koolkrew App FAQS

Summer Break Season Opening HoursUpdated 15 days ago