Please note that our studio will be closed from Saturday 3rd May 2025 until Sunday 11th May 2025 for refurbishment. All orders will be processed and shipped from Monday 12th May 2025. Apologies for the inconvenience.

<p>Please note that our studio will be closed from Saturday 3rd May 2025 until Sunday 11th May 2025 for refurbishment. All orders will be processed and shipped from Monday 12th May 2025. Apologies for the inconvenience.</p>

Opening Hours

💬 Live Chat

Monday – Friday 09:00 – 18:00

📞 Telephone

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koolkrew

What Are Crew Luggage Tags?

I can’t find an Airline/Airport. When will it become available?

Do I have to be crew to order your stuff?

Product Information

I love your designs. Can you create custom products for an event?

Can I design your products online?

Why do you print the koolkrew logo on your products?

How To Order Customised Products Online?

Do you ship internationally?

Do you offer free shipping?

I placed my order! When will it be shipped?

Where do you ship from?

How much is shipping?

Do I have to pay customs, duties or tariffs?

EU Countries Taxes + Custom Charges

Can I expedite my order?

Norway VAT Tax

About Shipping

How long does it take to process my order?

Can I add items to my order?

Can I change or cancel my order?

I received a wrong product/ product with a defect.

My Order

How do I return my product?

Returns/Exchange

Does TrackYa The Luggage Tracker require a subscription?

What is the 1 Year Warranty?

What technology does TrackYa use?

How long does the battery last?

How long do I need to charge my Trackya?

Can I charge my Trackya using any USB port. For example my laptop?

What is TrackYa's size?

Is TrackYa compliant with the FAA regulations about lithium batteries?

The Luggage Tracker

What is Trackya smart tag?

Do I have to pay for the ‘Lost & Found service?

What do I get for my yearly membership?

Does the finder of my item need to have access to our website database?

How will the finder of my item contact me?

Is my personal information secure?

Why is this better than a Standard Luggage Tag?

Will I be able to track my bag or item online?

What is an NFC Tag?

What if the user doesn't have an NFC reader

What is Sita World Tracer?

Trackya Smart Tag

Koolkrew App FAQS