Please note that our studio will be closed from Thursday 19th June 2025 until Sunday 6th July 2025 for refurbishment. All customized/personalized orders will be processed and shipped from Monday 7th July. All non customized items which include lanyar

<p>Please note that our studio will be closed from Thursday 19th June 2025 until Sunday 6th July 2025 for refurbishment. All customized/personalized orders will be processed and shipped from Monday 7th July. All non customized items which include lanyards and embroidered keyrings will be shipped as per usual (1-3 business days). Apologies for the inconvenience.</p>

Opening Hours

💬 Live Chat

Monday – Friday 09:00 – 18:00

📞 Telephone

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koolkrew

Product options menu is missing with luggage tags/keyrings etc..

I can’t find an Airline/Airport. When will it become available?

Steel cable loops for our metal tags

Product Information

Can I design your products online?

Why do you print the koolkrew logo on your products?

How To Order Customised Products Online?

Do you ship internationally?

Do you offer free shipping?

I placed my order! When will it be shipped?

Shipping address/contact details change

Request an invoice, VAT/Tax documents for Customs in your country

Do I have to pay customs, duties or tariffs?

EU Countries Taxes + Custom Charges

Can I expedite my order?

Norway VAT Tax

About Shipping

How long does it take to process my order?

Can I add items to my order?

Can I change or cancel my order?

I received a wrong product/ product with a defect.

My Order

How do I return my product?

Returns/Exchange

Does TrackYa The Luggage Tracker require a subscription?

What is the 1 Year Warranty?

What technology does TrackYa use?

How long does the battery last?

How long do I need to charge my Trackya?

Can I charge my Trackya using any USB port. For example my laptop?

What is TrackYa's size?

Is TrackYa compliant with the FAA regulations about lithium batteries?

The Luggage Tracker

What is Trackya smart tag?

Do I have to pay for the ‘Lost & Found service?

What do I get for my yearly membership?

Does the finder of my item need to have access to our website database?

How will the finder of my item contact me?

Is my personal information secure?

Why is this better than a Standard Luggage Tag?

Will I be able to track my bag or item online?

What is an NFC Tag?

What if the user doesn't have an NFC reader

What is Sita World Tracer?

Trackya Smart Tag

Koolkrew App FAQS