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<p>Most non customised items will be shipped within 1-3 days. If you have ordered a personalised item please allow 4-7 days for processing as we hand make all of these items in-house and they have to go through a rigid production process.</p><p>Please note that the production time for custom products does not include shipping time. Selecting courier or expedited delivery will only affect the shipping speed after production is complete, and all orders remain subject to our standard production timelines.</p>

Most non customised items will be shipped within 1-3 days. If you have ordered a personalised item please allow 4-7 days for processing as we hand make all of these items in-house and they have to go through a rigid production process. Please note th

How long does it take to process my order?

My Order

Product options menu is missing with luggage tags/keyrings etc..

I can’t find an Airline/Airport. When will it become available?

Steel cable loops for our metal tags

Product Information

Can I design your products online?

Why do you print the koolkrew logo on your products?

How To Order Customised Products Online?

Do you ship internationally?

Do you offer free shipping?

I placed my order! When will it be shipped?

Shipping address/contact details change

Request an invoice, VAT/Tax documents for Customs in your country

Do I have to pay customs, duties or tariffs?

EU Countries Taxes + Custom Charges

Can I expedite my order?

Norway VAT Tax

About Shipping

Can I add items to my order?

Can I change or cancel my order?

I received a wrong product/ product with a defect.

How do I return my product?

Returns/Exchange

Does TrackYa The Luggage Tracker require a subscription?

What is the 1 Year Warranty?

What technology does TrackYa use?

How long does the battery last?

How long do I need to charge my Trackya?

Can I charge my Trackya using any USB port. For example my laptop?

What is TrackYa's size?

Is TrackYa compliant with the FAA regulations about lithium batteries?

The Luggage Tracker

What is Trackya smart tag?

Do I have to pay for the ‘Lost & Found service?

What do I get for my yearly membership?

Does the finder of my item need to have access to our website database?

How will the finder of my item contact me?

Is my personal information secure?

Why is this better than a Standard Luggage Tag?

Will I be able to track my bag or item online?

What is an NFC Tag?

What if the user doesn't have an NFC reader

What is Sita World Tracer?

Trackya Smart Tag

Koolkrew App FAQS

Summer Break Season Opening Hours

Opening Hours

How long does it take to process my order?Updated 4 months ago